Refunds and Returns Policy
We very much hope you’ll be happy with the goods you purchase from us but if you’re not satisfied or you change your mind then this policy sets out what you can do.
There are a number of reasons why you might wish to return the goods and get a refund. It may be because the goods are faulty, they aren’t what you ordered or simply because you changed your mind.
Returns if you change your mind
If you live in the UK then you have the right to return goods within 30 days of receiving them. You can do this for any reason including if you have changed your mind. This does not affect your statutory rights.
What to do to return the goods
If you want to return the goods please contact us emailing us at firstname.lastname@example.org. Please provide your name and order number or your name and home address. The goods must be returned in saleable condition. The goods must be unsealed and returned in their original packaging.
You must return the goods by posting them back to us at GroveTradingUK Ltd, Unit E The Brewery, Bells Yew Green Road, Tunbridge Wells. TN3 9BD. United Kingdom .
We strongly recommend that you send the goods using a tracked post service post to avoid the goods being lost in the post. We will not be able to refund you the price of the goods until we have received them back.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, please note the following:
we may make deductions to cover the postage cost if this has been caused by your handling them in a way which would damage them.
We will refund you within 3 working days of the day on which we receive the goods back from you.
If the goods are not what you ordered
Sometimes we make mistakes and if we’ve sent you goods which are not what you ordered then please let us know by emailing us at email@example.com. Please provide your name and order number or your name and home address.
We will pay for the postage for returning the incorrect goods and will send you the correct goods as soon as possible.
If the goods were misdescribed
We aim to make sure that all of our goods are accurately described on our website but occasionally we make errors and if this occurs please let us know by emailing us at firstname.lastname@example.org. Please provide your name and order number or your name and home address.
We will pay for the postage for returning the misdescribed goods. We will either provide you with an exchange or refund to you the amount you paid for the misdescribed goods including the delivery cost. The refund will be paid within 3 working days.
If the goods are faulty
Occasionally goods purchased may stop working due to a manufacturing fault. We’re aware that this is very inconvenient for you and we aim to resolve issues of this kind with the minimum fuss.
If the goods you’ve purchased stop working within six (6) months of the date on which you received them then we will offer you a refund or exchange if the items have not been damaged by mishandling them.
What to do if you believe the goods are faulty
Please email us at email@example.com for advice. There may be fixes for the goods which we can help you with to make sure there’s not another reason that it’s not working as you expect.
Once we’ve received the goods we will either provide you with an exchange or refund to you the amount you paid for the goods including the delivery cost if the products have have not been damaged by you mishandling them. If they have been damaged by you, we will not refund the shipping cost.
The refund will be paid within 3 working days.