UK Delivery Information
Our standard Royal Mail postage charge is £2.45 unless the items are bigger than a large letter. Parcels are charged at £4.70. All Royal Mail UK parcels are sent 1st Class Signed For
International Delivery Information
Prices start at £10.99 but vary depending on the carrier and service selected.
Royal Mail use your local postal service once it arrives in your country. For example, a parcel sent to the United States would be taken by Royal Mail and handed over to USPS as soon as it reaches the US for them to process and deliver.
Tracking Your Delivery
Nearly all of our deliveries have tracking codes which can be accessed through your www.grovetrading.co.uk account. Your login details were emailed to the PayPal address and the ModMaker email address when we created your Grove Trading account and created your invoice.
Tracking codes are added to your order details on there and emailed to your email account(s) and updated in your ModMaker order details as soon as they are packed so please allow some time for it to be added to the Royal Mail or DHL tracking databases.
We do our best to dispatch orders as quickly as possible and usually within 1 working day.
Due to COVID there may be some delay due to sorting offices across the world experiencing high volume and staff shortages. Please be patient and check the tracking codes on your Grove Trading account. We do not have access to additional information provided by using the tracking code on the carriers website.
Please note that these times are only estimates based on best case scenario (pre-covid).
- UK and Northern Ireland: delivery normally takes 1-2 working days.
- Western Europe (excluding France & Italy): 3-5 working days.
- France, Italy and Eastern Europe: 5-15 working days.
- Rest of the world (excluding Canada): 5-9 working days.
- Canada seems to take up to 60 days occasionally I'm sorry to say. DHL will probably be a better option.
Depending on factors beyond our control (for example local delivery problems and customs inspections/delays) this can take longer so we ask that if you have paid for standard shipping and it takes a while to arrive, please allow longer. We wish there was something we could do or some more information we could find out but all we are able to find is the same tracking information as you can see using the tracking code on the post website. Please know that we work very hard to get your parcel into the postal system within 2 working days and 99% get to their destination in good time and this type of delay is out of our control for standard international shipping.